Terms of Service

1. Eligibility and Account Registration

You must be at least 16 years old to use the Service. To access certain features, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized use.

2. Customer Workspaces and Roles

Workspace owners control access to their teams, agents, prompts, integrations, and collected content (“Customer Data”). Owners can invite collaborators, assign roles, and delete workspaces at will. You are responsible for choosing your workspace administrators, managing permissions, and ensuring that all users comply with these Terms and applicable laws.

3. Acceptable Use

You may not use the Service in a way that violates these Terms, or any applicable law, regulation, or third-party right. In particular, you agree not to:

• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
• Use the Service to collect or process sensitive personal data (such as health, biometric, or financial information) unless you have obtained all required consents and implemented appropriate safeguards.
• Upload malicious code, reverse engineer any aspect of the Service, or attempt to gain unauthorized access to related systems.
• Use the Service for high-risk activities that require fail-safe performance or involve potential personal injury or property damage.
• Misrepresent your identity or the nature of your conversations with respondents.

4. AI-Assisted Features

The Service leverages large language models to facilitate interviews, suggest follow-up questions, and generate summaries. You understand that AI outputs may be probabilistic and should be reviewed by human users before relying on them. You are solely responsible for ensuring that your prompts and outputs comply with your policies and applicable law. We may review AI interactions to troubleshoot issues, improve performance, and maintain compliance.

5. Fees and Payment

Certain features require purchase of a paid plan. Fees, plan limits, and billing terms are set forth at the time of purchase. Unless stated otherwise, all payments are non-refundable and will be billed on a recurring basis until canceled. You authorize us and our payment processors to charge your provided payment method for due amounts. We may suspend or downgrade your access if fees are overdue.

6. Customer Data and Intellectual Property

You retain all rights to Customer Data submitted to the Service. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and maintain the Service, prevent or address service or technical issues, and as otherwise permitted by these Terms. We retain all rights, title, and interest in and to the Service, including our software, designs, templates, and proprietary technology.

7. Feedback

If you submit ideas, suggestions, or feedback regarding the Service, you grant us a royalty-free, worldwide, transferable, sublicensable license to use and incorporate them without restriction or obligation to you.

8. Third-Party Services

The Service may rely on or provide links to third-party tools, integrations, and model providers. We do not control and are not responsible for third-party services. Your use of any third-party service is subject to that provider’s terms, privacy policy, and service level commitments. We are not liable for disruptions or losses attributable to third-party services.

9. Beta or Preview Features

We may make beta, preview, or early-access features available. Such features are provided “as is” for evaluation only, may contain bugs, and may be modified or discontinued at any time. We make no commitments regarding availability or support for beta features.

10. Confidentiality

Each party agrees to protect confidential information disclosed by the other party and to use it only for the purposes of performing these Terms. This obligation does not extend to information that is publicly available, independently developed without use of confidential information, or obtained lawfully from a third party without confidentiality obligations.

11. Service Availability and Modifications

We strive to keep the Service available and evolving, but we do not guarantee uninterrupted operation. We may modify, discontinue, suspend, or impose limits on any aspect of the Service, provided we give you reasonable notice when practicable. We are not liable for delays or failures caused by events beyond our reasonable control.

12. Term and Termination

These Terms remain in effect until terminated. You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or we suspect a security risk. Upon termination, your right to access the Service ceases, but Sections 6 through 18 will continue to apply. We will retain Customer Data in accordance with our Privacy Policy and applicable law; workspace owners may export or delete data before closure.

13. Disclaimers

Except as expressly stated in these Terms, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that the results will meet your requirements.

14. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any lost profits, revenues, data, or business opportunities, even if advised of the possibility of such damages.

15. Indemnification

You will indemnify and hold us harmless from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your Customer Data, (b) your use of the Service in violation of these Terms, or (c) your violation of any applicable law or third party rights. We will promptly notify you of any claim and allow you to control the defense and settlement, subject to our right to participate with counsel of our choosing.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction of the courts located in Tallinn, Estonia, to resolve any dispute arising from these Terms, except that either party may seek injunctive relief to protect its intellectual property or confidential information in any court of competent jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting an updated version with a revised “Last updated” date and, when required, provide additional notice. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.

18. Contact

If you have questions about these Terms, contact Accelerated Ideas OÜ (operating as Diaform) at hello@diaform.io. You may also write to us at Accelerated Ideas OÜ, Tallinn, Estonia.