Zendesk ticket #4821
Row in Google Sheets01
Gets the real answer
Turns “it’s fine” into the reason why.
The depth of a call. The scale of a survey.
AI agents run your customer conversations by voice or text, ask intelligent follow-ups in the moment, and turn every response into clear, actionable insights.
Otieno
Find out what your customers really mean.
02
No fixed script
Each answer decides where it goes next.
03
Easy to say yes to
One link. No signup, nothing to install.
People say more when it feels like a conversation.
Customers can answer out loud or type. Talking is easier than filling in boxes, so they share more detail and stay until the end.
- 01
Voices that sound human
Natural pace, emphasis, and pauses, so it feels like a real chat.
- 02
No awkward waiting
The voice starts right away and never stalls, so people keep talking.
- 03
More people finish
When answering feels easy, people stay to the end. You get complete answers, not half-filled forms.
Reassuring · English (US)
Preview“Could you walk me through what happened, and what you expected to happen instead?”
Set it up and let it run.
Your Diaform agent talks to every customer on its own, day and night. You just come back to the answers.
Ask at the moments that matter.
Put Diaform where customers make decisions: when they sign up, buy, get stuck, or leave.
Every week
Customer conversations
Keep learning from customers without booking a single call.
When they cancel
Churn surveys
Get the real reason while you can still win them back.
In the first week
Onboarding feedback
See where new users get stuck before they give up.
Right after checkout
Post-purchase testimonials
Turn happy customers into quotes for your site.
Before you build
User research pulses
Check an idea with real customers before you build it.
Three steps from question to answer.
Write what you want to learn, share one link, and read what your customers really think. You can launch your first conversation in minutes.
Set up
Tell Diaform what you want to learn and what to ask.
Share
Send one link. Diaform talks with everyone who opens it.
Learn
Read each conversation and see what keeps coming up.
Talk to customers in their own language.
Diaform speaks 32 languages. People answer in the language they’re most comfortable with, so you hear from customers everywhere, with no extra setup on your side.
English
Polish
German
Spanish
French
Italian
Hindi
Portuguese
Chinese
Korean
Russian
Dutch
Turkish
Swedish
Indonesian
Filipino
Japanese
Ukrainian
Greek
Czech
Finnish
Romanian
Danish
Bulgarian
Malay
Slovak
Croatian
Classic Arabic
Tamil
Vietnamese
Hungarian
Norwegian
Teams finally hear the full answer.
Product teams use Diaform in place of forms and back-to-back calls. They get more detail from customers and spend less time chasing it.
“We replaced our exit survey with Diaform and the difference was night and day. Instead of one-word answers, we started getting much more. Our product team now has much more actionable feedback to work with.”
0115000+
Conversations powered
0215 min
Average setup time
034.8 / 5
Average rating
Your customers’ answers stay yours.
Customers tell you things they’d never put in a form. Diaform keeps every conversation private, encrypted, and under your control.
How we protect your dataExample customer answer: “We nearly switched last month. The pricing page confused our CFO.” It is encrypted while it’s sent and while it’s stored, and readable in your workspace.
Customer’s answer
Never used to train AI models
Conversations and customer data stay in your Diaform workspace. Nobody else gets to use them.
Yours to export or delete
Download responses as a CSV, or delete conversations whenever you want.
Frequently asked questions.
Quick answers about setup, pricing, and privacy.
A few minutes. Add your questions and a little context about your product, and you’re ready to share. No developers needed.
Your customers have more to say.
Stop guessing from one-word survey answers. Let Diaform ask the follow-up questions and find out what your customers really think.
Set up your first conversation in minutes.