CONTROL 01
Data encryption
Research data and authenticated product traffic are encrypted at rest and in transit.
Your data is stored securely.
Diaform protects the customer feedback, churn reasons, testimonials, and product context your team collects through guided conversations.
Security built into every research workflow.
Customer feedback can contain sensitive product and business context. Diaform protects it with encryption, access controls, abuse protection, and clear data-management paths.
CONTROL 02
Access controls
Workspace roles and Enterprise SSO keep projects and respondent data limited to the right people.
CONTROL 03
Rate limiting
Public research sessions and AI endpoints are rate-limited to reduce abuse and abnormal request volume.
CONTROL 04
Domain allowlists
Restrict embedded research sessions to approved website origins.
CONTROL 05
Deletion and export
Export research data when you need it, or remove sessions, transcripts, and workspaces through defined deletion paths.
Security FAQ
Direct answers about how Diaform handles and protects customer research data.
No. Diaform does not use respondent transcripts to train foundation models. AI providers are used to generate prompts, follow-up questions, and summaries, with the data shared limited to what is necessary for each request.
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