GetFeedback Direct is being retired on December 31, 2026, as SurveyMonkey consolidates its products. If you're here, you have a migration to plan. The honest question isn't which tool looks most like GetFeedback, it's which tool fits the program you'd build today.
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Diaform runs your CSAT and NPS touchpoints as AI conversations: the standard score, then adaptive follow-ups by voice or text, with summaries, sentiment, and Slack alerts on every response. From $49/mo with a 14-day free trial, webhooks and CSV export carry results into your stack, including Salesforce via your integration layer.
The path SurveyMonkey itself offers GetFeedback customers. Sensible if you want vendor continuity and broad quant tooling; confirm the enterprise pricing fits a program that used to be simple and affordable.
The heavyweight option: multi-channel CX measurement, dashboards, and governance at enterprise scale, and enterprise implementation effort and cost to match. Right when the program is genuinely large.
Multi-channel CSAT/NPS with a large integrations list, including Salesforce, priced from $89/mo with response-based tiers. The most direct feature-for-feature landing spot, still static surveys, though.
If your program's value was record-level mapping inside Salesforce, AppExchange-native tools (Salesforce's own Feedback Management among them) replicate that most faithfully. Trade-off: you stay score-first, with little qualitative depth.
SurveyMonkey has not publicly confirmed post-sunset data retention. Export your full response history and score trends now, whichever alternative you choose.
Migrating to an enterprise suite because it was the suggested button is how teams end up paying enterprise prices for a CSAT program. Size the replacement to the actual program.
GetFeedback collected ratings well and reasons poorly, the classic one-question-plus-textbox pattern. Rebuilding the same shallowness in a new tool wastes the migration.
Post-support CSAT, NPS pulses, post-purchase checks, any replacement must cover the same moments with the same one-link simplicity.
The upgrade worth making: follow-up questions asked live, tuned to each score and answer, so responses arrive with reasons instead of just numbers.
Decide honestly how deep your Salesforce dependency runs. Trigger-a-survey-from-a-case is easy to replicate; native object mapping and record-level dashboards need a Salesforce-native tool.
Keep your CSAT and NPS question wording and scales identical across the migration so your trend lines survive the tool change.
Low scores from key accounts should reach owners in Slack in real time, with the reason attached, not sit in a dashboard until someone checks.
The replacements range from team-priced tools to enterprise contracts. Model your actual response volume before following any default.
The practical details behind setting up, running, and scaling this kind of research with Diaform.
GetFeedback Direct, the Salesforce-integrated survey product, is retired on December 31, 2026, as SurveyMonkey consolidates into a single enterprise offering. GetFeedback Digital (the former Usabilla website-feedback product) continues separately. Plan the migration well before Q4, when every switching team hits the same deadline.
Explore the other ways Diaform can turn a static request for feedback into a useful conversation.
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