Delighted was fully terminated on June 30, 2026, after Qualtrics wound it down. If your NPS or CSAT program lived there, you need a new home, and ideally one that keeps Delighted's famous simplicity without keeping its famous shallowness.
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Diaform runs NPS and CSAT the way Delighted did, one link, minutes to set up, then adds what it never had: an AI conversation after every score, by voice or text, with summaries, sentiment, and Slack alerts. From $49/mo with a 14-day free trial.
Multi-channel NPS, CSAT, and CES with strong integrations, from $89/mo with response-based tiers. The most direct feature match for a Delighted-style program, surveys remain static, though.
Where Qualtrics wants Delighted customers to land. Genuinely powerful for enterprise CX programs; genuinely oversized for a team that ran one NPS survey. Decide by program scale, not by default.
From around $25/user/mo. Broad survey tooling with NPS templates, a safe, familiar choice if your program spans more than CX scores and depth isn't the priority.
Free for unlimited forms and responses (Pro ~$29/mo). No NPS-specific tooling, you assemble the question and math yourself, but for a scrappy program it removes cost entirely.
Qualtrics XM is an enterprise CX platform with implementation weight and pricing to match. Teams that chose Delighted for its simplicity rarely wanted that trade.
Years of trend data matter for benchmarks. Post-termination retention follows regulation, not your convenience, recovering exports is the urgent task if it isn't already done.
Delighted's one-question elegance collected clean scores and almost no reasons. Whatever you migrate to, replicating that limitation is a missed opportunity.
Delighted's bar was an afternoon to a working NPS program. Any worthy successor must match that, no implementation project, no consultant.
Keep NPS and CSAT wording and scales identical so your historical benchmarks stay comparable across the migration.
The upgrade Delighted never shipped: a real follow-up conversation after the score, tuned to what each customer says, instead of an empty comment box.
Email, link, embed, QR, Delighted's distribution simplicity, one link that works everywhere, is the right pattern to keep.
A detractor from a key account should ping Slack with the summarized reason immediately, the loop Delighted left to manual dashboard checks.
Delighted users were paying tool prices for tool value. The replacement shortlist below spans genuinely free to enterprise, size accordingly.
The practical details behind setting up, running, and scaling this kind of research with Diaform.
Yes. Qualtrics ended new annual contracts on July 1, 2025, ran monthly subscriptions through May 31, 2026, and fully terminated the platform on June 30, 2026. The product no longer accepts responses.
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