Why do I create an OAuth client in Zendesk?

It keeps the access narrow and under your control. Diaform only gets tickets and users, and you can remove it in Zendesk at any time.

How do I find Diaform’s tickets in Zendesk?

Every ticket is tagged diaform and carries the conversation ID as its external ID.

Zendesk

Otvara Zendesk tiket iz razgovora o povratnim informacijama, uvijek ili samo kad nešto traži pozornost.

Povežite Zendesk Pročitajte vodič za postavljanje

Što radi

Povežite projekt sa Zendeskom i Diaform otvara tiket kad ispitanik dovrši razgovor. Tiket sadrži sažetak svakog odgovora, pa vaša korisnička podrška može reagirati bez otvaranja Diaforma.

Tickets when they matter

Choose a ticket for every completed conversation, or only when the AI summary flags an urgent issue or the conversation was negative.

The summary inside the ticket

Each ticket lists what needs attention first, then every question with the summary of the answer and notable quotes, and a link to the full response.

The respondent as requester

When the respondent’s email is known, they become the requester, so your team can reply to them straight from Zendesk.

Kako se povezuje

01
In Zendesk Admin Center, add an OAuth client with the name, description and redirect URL shown in Diaform.
02
In Diaform, open the project’s Integrations tab and click Connect on Zendesk.
03
Enter your Zendesk address, the client’s identifier and its secret, and choose when a ticket is created.
04
Sign in to Zendesk as an agent or admin and allow access.

Kategorija: Tiketi
Dostupno u: Svi paketi, uključujući besplatno probno razdoblje
Povezuje se putem: Vaš vlastiti Zendesk OAuth klijent
Vodič za postavljanje: Pročitajte vodič za postavljanje

Čemu Diaform može pristupiti

Diaform od alata Zendesk traži samo ovo i ništa više.

tickets:read, tickets:writeCreate the ticket and avoid creating it twice.
users:read, users:writeSet the respondent as the requester. Zendesk creates the user if the email is new.