Intercom
Opens an Intercom ticket from a feedback conversation, always or only when something needs attention.
What it does
Connect a project to Intercom and Diaform opens a ticket when a respondent completes a conversation, in the ticket type you choose. The ticket carries the summary, so your team sees what was said without leaving Intercom.
Tickets when they matter
Choose a ticket for every completed conversation, or only when the AI summary flags an urgent issue or the conversation was negative.
Your ticket type
Pick the Intercom ticket type new tickets should use, so they land in the right inbox and workflow.
Linked to the contact
When the respondent’s email is known, the ticket is linked to that contact. An anonymous respondent is added as a lead.
How to connect it
- 01
In the Intercom Developer Hub, open your app and copy its access token.
- 02
In Diaform, open the project’s Integrations tab and click Connect on Intercom.
- 03
Paste the token, pick your data region and choose the ticket type.
- 04
Choose when a ticket is created and click Connect.
- Category
- Tickets
- Available on
- Every plan, including the free trial
- Connects with
- Access token from your Intercom app
- Setup guide
- Read the setup guide
What Diaform can access
Diaform asks Intercom for this, and nothing else.
- TicketsCreate the ticket in the ticket type you chose.
- ContactsLink the ticket to the respondent, or add a lead when they are anonymous.
Questions about Diaform and Intercom
What it sends, what it needs and what it can reach.
United States, Europe and Australia. You pick the region when you connect.
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See how it worksYour customers have more to say.
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