Publishing & Sharing
Publishing makes your interview link accessible to respondents. Sharing gives them a direct link or QR code to start the interview.
Publishing Requirements#
Before a project can be published, it needs:
- A product or service name
- At least one question
- Remaining usage credits
- A trial or paid plan that can still collect responses
- To stay within your plan's project limit
If the trial has expired or the organization has no available usage credits, public interview links cannot collect new responses.
Published vs. Unpublished#
- Published: The interview link is live and respondents can start interviews if the organization has available usage.
- Unpublished: The public interview page is not available to respondents.
Use unpublished mode while configuring a project or when you want to pause response collection.
Link Format#
The default link format is:
yourcompany.diaform.io/c/projectId
- yourcompany: Your organization subdomain
- projectId: The project ID
If your organization has a verified custom domain, the share link uses that domain instead.
Subdomains and Custom Domains#
You choose your organization subdomain during onboarding and can change it later in Organization Settings.
Changing the subdomain updates future Diaform links. Previously shared links that use the old subdomain may stop working, so update campaigns, emails, and embedded links after changing it.
Business and Enterprise plans can use verified custom domains.
The Share Modal#
From the project edit page, click Share to access:
- Copy link: Copies the public interview URL
- QR code: Generates a QR code for the interview
- Download QR code: Saves the QR code for offline use
Using QR Codes#
QR codes are useful for offline sharing:
- Event signage
- Product packaging
- Receipts or invoices
- Printed handouts
- Conference slides
Distribution Channels#
Common places to share an interview link:
- Email campaigns
- Transactional emails
- Website buttons
- Post-purchase pages
- Social media
- Customer communities
- SMS or chat messages
Best Practices#
- Explain why you are asking: Tell respondents what their feedback will influence.
- Set expectations: Mention the topic and approximate time commitment.
- Use the right moment: Share after a purchase, support interaction, onboarding step, or product milestone.
- Test first: Open the public link in an incognito window before sending it widely.
- Watch credits: If usage credits run out, respondents cannot start or continue interviews.
Pre-Flight Checklist#
- Product or service name is set
- At least one question is configured
- Project is published
- Organization has remaining usage credits
- Trial is active or a paid subscription is active
- Start message is clear
- Context is current
- Automations and integrations are tested
- Public link works in an incognito browser