Why do I create an OAuth client in Zendesk?

It keeps the access narrow and under your control. Diaform only gets tickets and users, and you can remove it in Zendesk at any time.

How do I find Diaform’s tickets in Zendesk?

Every ticket is tagged diaform and carries the conversation ID as its external ID.

Zendesk

Vytvorí z rozhovoru so spätnou väzbou tiket v Zendesku, vždy alebo len keď niečo vyžaduje pozornosť.

Pripojiť Zendesk Prečítať návod na nastavenie

Čo robí

Pripojte projekt k Zendesku a Diaform vytvorí tiket, keď respondent dokončí rozhovor. Tiket obsahuje zhrnutie každej odpovede, takže váš tím podpory môže konať bez otvárania Diaformu.

Tickets when they matter

Choose a ticket for every completed conversation, or only when the AI summary flags an urgent issue or the conversation was negative.

The summary inside the ticket

Each ticket lists what needs attention first, then every question with the summary of the answer and notable quotes, and a link to the full response.

The respondent as requester

When the respondent’s email is known, they become the requester, so your team can reply to them straight from Zendesk.

Ako ju pripojiť

01
In Zendesk Admin Center, add an OAuth client with the name, description and redirect URL shown in Diaform.
02
In Diaform, open the project’s Integrations tab and click Connect on Zendesk.
03
Enter your Zendesk address, the client’s identifier and its secret, and choose when a ticket is created.
04
Sign in to Zendesk as an agent or admin and allow access.

Kategória: Tikety
Dostupné v: Všetky plány vrátane skúšobnej verzie zadarmo
Pripojenie cez: Váš vlastný klient OAuth v Zendesku
Návod na nastavenie: Prečítať návod na nastavenie

K čomu má Diaform prístup

Diaform žiada službu Zendesk len o toto a o nič iné.

tickets:read, tickets:writeCreate the ticket and avoid creating it twice.
users:read, users:writeSet the respondent as the requester. Zendesk creates the user if the email is new.