Analytics Dashboard
The Analytics Dashboard gives you a project-level view of interview activity, sentiment, and recurring themes.
Accessing the Dashboard#
Open a project and select Analytics from the project navigation.
Advanced analytics, including sentiment and keyword analysis, are available during the trial and on paid plans.
Main Sections#
Activity Metrics#
The Activity section shows all-time engagement metrics for the project:
- Opened: Respondents who loaded the interview page
- Started: Respondents who sent at least one message
- Completed: Interviews that finished with a generated summary
- Completion Rate: Completed conversations divided by started plus completed conversations
- Country Distribution: World map based on respondent IP geolocation when available
Sentiment Analysis#
The Sentiment section focuses on completed conversations with generated summaries.
It includes:
- Overall sentiment distribution
- Sentiment trend over time for the selected period
- Comparison with the previous period when comparison data exists
Keyword Analysis#
Keyword analysis surfaces themes extracted from completed response summaries:
- Positive keywords: Topics associated with positive feedback
- Negative keywords: Pain points and areas of frustration
- Counts: How often each theme appears in the selected period
Date Filtering#
The dashboard date filter applies to sentiment and keyword analytics.
Quick presets:
- Last 7 days
- Last 30 days
- Last 90 days
You can also select a custom date range.
Activity metrics are all-time project metrics and are not filtered by the analytics date range.
What You Can Learn#
- How many respondents open, start, and complete interviews
- Whether completed-response sentiment is improving or declining
- Which positive and negative themes appear most often
- Which countries respondents are coming from
- Which issues deserve closer review in the Responses page
Use analytics to spot patterns, then open individual responses to understand the exact customer language behind those patterns.