Analytics Dashboard
The Analytics Dashboard gives you a project-level view of conversation activity, completion, sentiment, and respondent geography.
Accessing the Dashboard#
Open a project and select Analytics from the project navigation.
Advanced analytics, including sentiment trends and geographic distribution, are available during the trial and on paid plans.
Main Sections#
Activity Metrics#
The Activity section shows engagement metrics for the selected period:
- Opened: Respondents who loaded the conversation page
- Started: Respondents who sent at least one message
- Completed: Conversations that finished with a generated summary
- Completion Rate: Completed conversations divided by started plus completed conversations
- Country Distribution: Flat map or draggable globe based on respondent IP geolocation when available
Sentiment Analysis#
The Sentiment section focuses on completed conversations with generated summaries.
It includes:
- Overall sentiment distribution
- Sentiment trend over time for the selected period
- Comparison with the previous period when comparison data exists
Date Filtering#
The dashboard date filter applies to activity, sentiment, and geographic analytics. The default view shows the last 90 days.
Quick presets:
- Last 7 days
- Last 30 days
- Last 90 days
- All time
You can also select a custom date range.
Activity metric cards can include period-over-period sparkline trends when comparison data exists.
What You Can Learn#
- How many respondents open, start, and complete conversations
- Whether completed-response sentiment is improving or declining
- Which countries respondents are coming from
- Which sentiment or completion changes deserve closer review in the Responses page
Use analytics to spot patterns, then open individual responses to understand the exact customer language behind those patterns.