Advanced question options
Each question has optional settings that change how the AI handles it. In the question dialog, open Advanced options to find Probing intensity, Answer is mandatory and Conditional logic.
Probing intensity#
Probing intensity sets how many follow-up questions the AI may ask before it moves on.
| Level | What the AI does | Follow-ups |
|---|---|---|
| Low | Accepts the answer unless it's completely unclear | Up to 1 |
| Medium | Follows up only if the answer is vague or missing key detail | Up to 3 |
| High | Keeps asking for specific detail | Up to 5 |
Leave it blank and the AI uses Medium. To clear a level, click it again.
These are limits, not targets. The AI asks fewer follow-up questions when the answer is already clear or the respondent appears to be short on time. Use High on the one or two questions that matter most and Low on simple facts. Higher probing also raises the time estimate respondents see, as shown in Writing effective questions.
Answer is mandatory#
Turn on Answer is mandatory when the AI must get a real answer before moving on, such as an email address, an account ID or an eligibility check.
"Let's skip this", "I already told you" or "next question" don't count as answers. If the question asks for an email, name, number or date, the respondent has to give the value itself. If they don't:
- The AI asks again and briefly explains why it needs the answer.
- The AI asks one more time.
- The AI thanks them and ends the conversation. It shows as Cancelled in Responses.
The AI only gives the reason your question states, so include one: "What's your email, so we can send you the results?"
Use it sparingly
A mandatory question can lower your completion rate, because some respondents leave rather than answer. Use it only when you need the answer.
Conditional logic#
Conditional logic is a rule for one question, written in plain language, up to 500 characters. Respondents never see it, and the AI treats it as a hard rule. Use it to:
- Ask or skip the question based on what the respondent said
- Define a complete answer, such as details the AI must collect
- Handle certain answers, including jumping to a later question
Ask this only if the respondent mentioned a competitor or another tool.The answer is complete only when it includes the plan name and roughly when they cancelled.If the respondent says they have never used the product, skip to the last question.The AI checks the rule against the conversation so far and knows nothing else about the respondent, so base rules on what people say. Write one clear instruction like "Ask this only if...". The AI can misinterpret a vague rule such as "Talk about pricing if relevant". Test both paths in Preview.
How the settings work together#
When settings conflict, the AI follows this order:
- Answer is mandatory takes priority over probing limits and the respondent's pace.
- Conditional logic takes priority over probing limits and the question order. If your rule asks for details the respondent hasn't given, the AI keeps asking past the probing limit until it has them or the respondent clearly refuses.
- Probing intensity applies everywhere else.
Like all question edits, these settings reach live conversations only after you click Publish changes.