Viewing Responses

The Responses page is where you review, analyze, and drill into individual interview responses. Each response includes an AI-generated summary, sentiment analysis, extracted keywords, notable quotes, and the full chat transcript.

Accessing Responses#

Navigate to the Responses page:

1. From the sidebar: Select your project from the left navigation
2. Click "Responses": This opens the response list for that project
3. Filter or search: Use the date range, status, or sentiment filters to narrow results

All responses are displayed in reverse chronological order (newest first).

Response List: What You See#

Each response in the list is displayed as a card with key information at a glance:

Status Badge#

Indicates the current state of the interview:

• Opened (Gray): The respondent loaded the page but hasn't sent a message yet
• Started (Blue): The respondent sent at least one message but hasn't completed the interview
• Completed (Green): The interview finished with a full AI-generated summary

Sentiment Badge#

Shows the overall sentiment for the response:

• Positive (Green): The respondent expressed satisfaction or enthusiasm
• Negative (Red): The respondent expressed frustration or criticism
• Neutral (Gray): The respondent provided balanced or factual feedback
• Mixed (Yellow): The respondent expressed both positive and negative sentiments

Summary Preview#

The first few lines of the AI-generated summary are displayed in the card. This gives you a quick snapshot of what the respondent said without opening the full response.

Example:

"The user appreciates the ease of onboarding but finds the pricing page confusing. They mentioned slow loading times and requested better documentation..."

Metadata#

Additional context displayed on each card:

• Date and Time: When the interview was completed (or last updated if incomplete)
• Respondent Email: If email collection is enabled and the respondent provided their email
• Country Flag: The respondent's country based on IP geolocation

Opening a Response: Detail Drawer#

Click on any response card to open the detail drawer, which shows the full interview data.

Full AI-Generated Summary#

The top section displays the complete AI summary, which includes:

• Overall Assessment: A high-level summary of the respondent's feedback
• Per-Question Answers: Structured answers to each question in your interview
• Key Themes: Recurring topics or patterns mentioned by the respondent

The summary is formatted for readability, with bullet points, sections, and clear headers.

Sentiment and Confidence Per Answer#

Below each question's answer, you'll see:

• Sentiment Label: Positive, negative, neutral, or mixed
• Confidence Score: A percentage indicating how confident the AI is about the sentiment classification

Example:

Question: "What do you like most about our product?" Answer: "The onboarding process was incredibly smooth and intuitive." Sentiment: Positive (95% confidence)

Notable Quotes#

The AI highlights standout quotes from the conversation—phrases or sentences that capture the essence of the respondent's feedback.

Example:

"The UI is beautiful, but I got stuck on the pricing page and almost didn't sign up."

Quotes are displayed as pull-quotes for easy scanning and sharing.

Positive and Negative Keywords#

Keywords are automatically extracted from the conversation and categorized by sentiment:

• Positive Keywords: Topics associated with satisfaction (e.g., "onboarding", "ease of use", "support")
• Negative Keywords: Pain points and frustrations (e.g., "slow loading", "confusing UI", "pricing")

Keywords help you quickly identify what worked and what didn't without reading the full transcript.

Urgent Issues#

If the AI detects an urgent issue (e.g., a bug, security concern, or churn risk), it flags it at the top of the response with a red banner.

Example:

Urgent: The respondent mentioned a critical bug in the checkout flow that prevented them from completing their purchase.

Full Chat Transcript (Expandable)#

At the bottom of the detail drawer, you'll find the full conversation transcript:

• Expandable Section: Click "Show full transcript" to see the entire conversation
• Message-by-Message: Displays every question the AI asked and every answer the respondent gave
• Timestamps: Each message includes a timestamp showing when it was sent

Use the transcript to:

• Understand the context behind a specific answer
• See how the AI adapted its follow-up questions
• Identify edge cases or unexpected user behavior

Real-Time Updates#

The response list updates in real time as interviews are completed:

• Auto-Refresh: New responses appear automatically without needing to refresh the page
• Live Status Updates: Watch as responses move from "started" to "completed"
• Notifications: If enabled, you'll receive browser notifications when new responses come in

What You Can Do With Responses#

Here's how teams use the Responses page:

Triage Feedback by Priority#

• Filter by negative sentiment to identify urgent issues
• Look for urgent issue flags to prioritize critical problems
• Sort by date to review the most recent feedback first

Share Quotes With Your Team#

• Copy notable quotes and share them in Slack, email, or product docs
• Use quotes in presentations or reports to highlight user feedback

Drill Into Specific Themes#

• Search for keywords like "pricing" or "onboarding" to see all responses mentioning that topic
• Use the keyword analysis to identify recurring themes across multiple responses

Track Completion Rates#

• Filter by "started but not completed" to understand where respondents drop off
• Adjust your questions or probing intensity based on drop-off patterns

Next Steps#