Viewing Responses
The Responses page is where you review individual interview responses. Each response can include status, sentiment, country, email metadata, AI-generated summaries, extracted keywords, notable quotes, and message history.
Accessing Responses#
- Open a project from the dashboard.
- Click Responses.
- Use filters or search to narrow the list.
Responses are displayed newest first.
Response Cards#
Each response appears as a card with key information.
Status#
Possible statuses:
- Opened: The respondent loaded the interview page but has not sent a message
- Started / In progress: The respondent began the interview but has not completed it
- Completed: The interview finished and has a generated summary
- Cancelled: The interview was cancelled
Sentiment#
Completed responses can show an overall sentiment:
- Positive
- Negative
- Neutral
- Mixed
Metadata#
Cards can show:
- Date and time the conversation was created
- Respondent country when available
- Respondent email when collected or extracted from the completed conversation
If email was collected as an interview question, Diaform attempts to extract a valid email address during post-processing. When extraction succeeds, it appears as the respondent email. The original answer also remains in the response summary.
Response Summary#
Completed responses include a structured AI summary with:
- Per-question answer summaries
- Sentiment per answer
- Confidence level per answer: high, medium, or low
- Notable quotes when available
- Positive and negative keyword tags
- Urgent issues when detected
- Additional insights
Message History#
Use Message history to open the conversation transcript in a side drawer. The drawer shows the AI and respondent messages in order so you can inspect the conversation behind the summary.
What to Use Responses For#
Triage Feedback#
Filter by negative sentiment or search for urgent topics such as "bug", "billing", "pricing", or "cancel".
Review Quotes#
Use notable quotes to understand the respondent's wording and share customer language with your team.
Understand Drop-Off#
Filter for in-progress or opened conversations to see where respondents did not complete the interview.
Validate AI Summaries#
Open message history when a summary needs context or when you want to verify the exact exchange.
Updates#
The response list loads data from the server when the page renders and when filters, search, pagination, or manual refresh actions request new data.