Managing Your Subscription

You can manage billing from Settings -> Billing.

Upgrading Your Plan#

To upgrade to a paid plan or move to a higher tier:

1. Go to Settings -> Billing.
2. Select the plan you want.
3. Complete checkout in Stripe.
4. Return to Diaform after checkout.

Paid features unlock after the subscription is active.

Understanding Your Billing Model#

Your Billing page shows whether your organization is billed by AI messages or by legacy conversation credits.

• AI message billing: One successful assistant response consumes one AI message.
• Legacy conversation billing: One started interview consumes one conversation credit.

Most new organizations use AI message billing.

For details, see Usage & Credits.

Buying Additional AI Messages#

Organizations can buy top-up credits from Settings -> Billing when they are on the Standard plan or above.

Each top-up adds 1,500 AI messages for $89. Top-up credits do not expire on renewal and are only used after included plan messages run out.

Top-ups are not available for legacy conversation-billed organizations.

Switching Billing Periods#

You can manage billing period changes from the Stripe billing portal:

1. Click Manage subscription in Settings -> Billing.
2. Open the Stripe billing portal.
3. Select your preferred billing period.
4. Confirm the change.

Annual billing changes payment timing only. Included usage credits will renew monthly.

Updating Payment Method#

To update your card or payment method:

1. Go to Settings -> Billing.
2. Click Manage subscription.
3. Update payment details.
4. Save the changes.

Viewing Invoices#

Invoices are available in the billing portal. Use Manage subscription from Settings -> Billing to access billing history and download invoices.

Cancelling Your Subscription#

To cancel:

1. Go to Settings -> Billing.
2. Click Manage subscription.
3. Cancel the subscription.
4. Confirm the cancellation.

After Cancellation#

• Existing projects, responses, and settings remain in your account
• Paid limits and paid-only features are removed when the subscription ends
• Projects are unpublished
• You can resubscribe later from Settings -> Billing