Context Overview

The Context tab is where you add background knowledge that the AI interviewer uses during conversations. Context helps the AI ask informed follow-up questions and understand your product, service, policies, or domain.

Why It Matters#

Without context, the AI can only ask generic follow-up questions.

With context, the AI can:

Reference specific features by name
Understand your pricing structure
Ask informed questions about known issues
Probe deeper based on your product or roadmap
Stay aligned with company policies

Two Ways to Add Context#

Text Snippets#

Text snippets are short entries you type directly into Diaform. Use them for pricing tiers, feature descriptions, positioning notes, policies, or known issues.

Text is the fastest way to add simple context without preparing a file.

Uploaded Files#

Uploaded files are parsed into text and added to your project context.

Supported file formats:

PDF
DOCX

Maximum file size: 20MB.

Uploaded files are used for text extraction. Diaform stores the extracted text as project context; the original upload is not kept as a downloadable file.

Both text snippets and extracted file text count toward your token limit.

Understanding Tokens#

Tokens are the units AI models use to process text. A rough conversion is:

1 token is about 0.75 words

So 30,000 tokens is roughly 22,500 words of context.

What to Include#

Useful context items include:

Product descriptions
Feature lists
Pricing details
FAQ answers
Known issues
Company policies
Competitive positioning
Support or refund policies

Start with your FAQ or help center content. These usually cover the questions respondents are most likely to raise.

Accessing Context#

Open your project, click Edit Project, then go to the Context tab. From there, you can add text items, upload files, edit text entries, delete items, and review token usage.