General Settings

The General Settings page controls the basic identity, appearance, and conversation behavior of your project.

Configuration Options#

Product or Service Name#

What it does: Tells the AI what product, service, or experience the interview is about. The AI can use this name naturally in the conversation.

Example: If you enter "Acme Analytics", the AI might say, "What motivated you to try Acme Analytics?"

Required for publishing: A project needs a product or service name before it can be published.

Display Name#

What it does: Sets the project name shown in the dashboard and interview header.

Example: "Customer Satisfaction Interview" or "Product Discovery Research"

Best practice: Use a descriptive name that makes the interview easy to recognize later.

Avatar or Logo#

What it does: Uploads an image shown in the interview header.

Supported formats: PNG, JPEG, WebP, and AVIF

Maximum size: 10MB

Best practice: Use a square logo or icon so it displays cleanly in the header.

Language#

What it does: Sets the language the AI uses during the interview.

Best practice: Match the language to the audience you are sending the interview to.

Allow Audio Responses#

What it does: Lets respondents answer by voice instead of only typing.

Use case: Useful when you want longer, more natural responses or when respondents may be on mobile.

Voice#

What it does: Sets the AI voice used when audio output is enabled.

Voice options appear after audio responses are enabled.

Start Message#

What it does: Sets the greeting respondents see when they open the interview.

Example:

Thanks for taking a few minutes to share your feedback. Your answers help us decide what to improve next.

Theme Colors#

What it does: Lets you customize the interview's visual theme, including background and button/accent colors.

Best practice: Choose colors with enough contrast that buttons and text remain easy to read.

Hide Branding#

What it does: Removes the "Powered by Diaform" branding from the public interview page.

Availability: Pro, Business, and Enterprise plans only

Email Collection#

There is no longer a General Settings toggle for pre-interview email collection. To collect an email, add an email question in the Questions tab and mark it required if needed.

For details, see Email Collection.

Saving Changes#

Click Save at the bottom of the page to apply your changes.

Changes to published projects apply to new interview sessions. Interviews that are already in progress may continue using the settings, questions, context, and actions that were loaded when that conversation started.

Next Steps#