General Settings
The General Settings page controls the basic identity, appearance, and conversation behavior of your project.
Configuration Options#
Product or Service Name#
What it does: Tells the AI what product, service, or experience the conversation is about. The AI can use this name naturally in the conversation.
Example: If you enter "Acme Analytics", the AI might say, "What motivated you to try Acme Analytics?"
Required for publishing: A project needs a product or service name before it can be published.
Display Name#
What it does: Sets the project name shown in the dashboard and conversation header.
Example: "Customer Satisfaction Conversation" or "Product Discovery Research"
Best practice: Use a descriptive name that makes the conversation easy to recognize later.
Avatar or Logo#
What it does: Uploads an image shown in the conversation header.
Supported formats: PNG, JPEG, WebP, and AVIF
Maximum size: 10MB
Best practice: Use a square logo or icon so it displays cleanly in the header.
Language#
What it does: Sets the language the AI uses during the conversation.
Best practice: Match the language to the audience you are sending the conversation to.
Allow Audio Responses#
What it does: Lets the AI respond with generated voice audio in addition to text.
Use case: Useful when you want the conversation to feel more conversational or when respondents may be on mobile.
You can disable audio responses, but we generally recommend keeping them enabled. In our tests, respondent engagement dropped quickly when spoken AI replies were turned off.
Voice#
What it does: Sets the AI voice used when audio output is enabled.
Voice options appear after spoken AI replies are enabled.
Start Message#
What it does: Sets the greeting respondents see when they open the conversation.
Example:
Thanks for taking a few minutes to share your feedback. Your answers help us decide what to improve next.
A strong start message explains the purpose of the conversation and sets expectations without making the respondent read a long introduction.
Theme Colors#
What it does: Lets you customize the conversation's visual theme, including background and button/accent colors.
Best practice: Choose colors with enough contrast that buttons and text remain easy to read.
Hide Branding#
What it does: Removes the "Powered by Diaform" branding from the public conversation page.
Availability: Pro, Business, and Enterprise plans only
Email Collection#
There is no longer a General Settings toggle for pre-conversation email collection. To collect an email, add an email question in the Questions tab and mark it required if needed.
For details, see Email Collection.
Saving Changes#
Click Save at the bottom of the page to apply your changes.
Changes to published projects apply to new conversation sessions. Conversations that are already in progress may continue using the settings, questions, context, and actions that were loaded when that conversation started.