Billing & Plans

Free Trial

Diaform organization can start with a 14-day free trial. No credit card is required.

During the trial, your organization uses Trial plan limits.

What You Get During the Trial#

  • 250 AI messages
  • 1 project
  • 6 questions per conversation
  • 30k Context tokens
  • 2 automations per project
  • 3 webhooks
  • Advanced analytics
  • Custom subdomain, such as yourcompany.diaform.io

How the Trial Starts#

The 14-day trial starts automatically when you create your organization.

As soon as onboarding creates your organization, the trial begins and Trial plan features are available.

Trial Countdown#

The dashboard shows how much time remains in your trial.

What Happens When the Trial Ends#

If you do not upgrade before the 14-day trial expires:

  • Included usage credits are set to 0
  • Published projects are unpublished
  • Public interview links stop accepting new respondents
  • Your projects, responses, settings, and configuration remain in your account

Your data is not deleted. Upgrade to a paid plan to resume collecting responses and republish the projects you want to share.

How to Upgrade#

You can upgrade during or after the trial:

  1. Go to Settings -> Billing.
  2. Select a paid plan.
  3. Complete checkout.

Paid features unlock after the subscription is active.

After the Trial#

If you do not upgrade, you can still access your account and existing data, but you cannot keep collecting new interview responses without available usage credits and a published project.

New organizations use AI message billing. Some older workspaces may still show legacy conversation credits instead. See Usage & Credits for how the two models differ.